Overview

At X-Grad, we strive to provide a flexible and user-friendly learning experience. This Cancellation Policy outlines the terms under which users can cancel their subscriptions or course enrollments.

Subscription Cancellations

1. Free Trial Period

• If you are currently in a free trial period, you may cancel at any time during the trial without any charges. Simply log into your account and follow the cancellation instructions.

1. Monthly/Annual Subscriptions

• You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the subscription until that time.
• To cancel, log into your account, navigate to the subscription settings, and follow the cancellation prompts.

Course Enrollments

1. Individual Course Purchases

• For courses purchased individually, you may request a cancellation and refund within 14 days of your purchase, provided you have not completed more than 50% of the course content.
• To request a cancellation, please contact our support team with your order details.

1. Course Access After Cancellation

• Upon cancellation of an individual course, access to course materials will be revoked immediately, and any applicable refund will be processed.

Refund Policy

• Refunds for cancelled subscriptions or course enrollments will be processed within 10 business days after approval.
• Refunds will be issued to the original payment method.
• Customers have to bear the cost of payment gateway charges (if and any applicable)

Note: Please check refund policy page for more details. 

Contact Us

If you have any questions or need assistance with the cancellation process, please reach out to our support team at info@xgrad.in

Changes to This Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.